Repair & Warranty Terms

1. Booking and inspection

An online booking reserves or requests a repair/service slot; it does not necessarily confirm the final diagnosis or price. We may inspect the device before accepting or completing a repair. Quotes are based on information available at the time.

2. Authorisation and additional work

We will not intentionally carry out materially additional chargeable work without customer approval unless that work was already included in the agreed scope. Where a quote changes after diagnosis, we will explain the change and seek approval.

3. Repair standard

Fonebook will provide consumer repair services with reasonable care and skill as required by applicable UK consumer law. Any commercial warranty is additional to, and does not replace, statutory rights.

4. Parts and quality options

Some devices may have more than one available replacement-part quality (for example aftermarket, OLED, service-pack or original-equivalent options). The option selected and described on the job record is the option supplied. Manufacturer messages/features may differ with some replacement parts; material known differences should be explained where relevant.

5. Data and passcodes

Customers should back up important data where reasonably possible before repair. Repair work can involve unavoidable risks to data, particularly on physically damaged, liquid-damaged or non-booting devices. This does not remove Fonebook's duty to exercise reasonable care and skill. If a device passcode is genuinely required for testing, it should only be used for the repair/testing purpose and should not be retained longer than necessary.

6. Existing damage and hidden faults

We may record pre-existing condition using notes/photos. A damaged device can contain hidden faults that become apparent during inspection or testing. We will explain newly discovered issues where they affect the repair.

7. Warranty

The commercial warranty period and coverage shown on your job sheet, receipt or repair record applies to that repair. Unless the stated warranty says otherwise, it normally covers a fault in the part/work supplied, not new accidental damage, liquid damage, impact damage, misuse, unrelated faults or subsequent third-party repair. These exclusions do not limit statutory rights where the service or supplied goods were not provided to the legally required standard.

8. Cancellation and distance contracts

Where consumer cancellation rights apply to a distance or off-premises contract, we will honour applicable law. If you ask us to begin a service during a statutory cancellation period, additional acknowledgement may be required and the legal consequences depend on how much of the service has been performed.

9. Collection and uncollected devices

Please collect a completed device promptly after we notify you. We will use reasonable contact attempts for uncollected devices. Any storage charge, disposal or sale process must be separately notified and handled in accordance with applicable law; this page does not give Fonebook an automatic right to dispose of a customer's device.

10. Complaints

If you believe there is a problem with a repair, contact Fonebook as soon as reasonably possible so we can inspect the device and discuss an appropriate remedy. Nothing in these terms removes remedies available under the Consumer Rights Act 2015 or other applicable law.