Rewards Terms

Fonebook Rewards terms

These terms apply when the Fonebook Rewards programme is made available to a customer. The current earning rate, redemption rate, exclusions and any minimum spend are the rates shown by Fonebook at the point of earning/redemption or in the member account.

Membership

Membership is for personal use unless a business account is expressly agreed. Customers should keep their account, QR/barcode and Wallet pass secure and tell us if they believe the account is being misused.

Points

Points are promotional loyalty units, are not cash or e-money and cannot be sold or transferred unless Fonebook expressly permits it. Points can only be redeemed in accordance with the programme rules then in force. Any expiry rule will be disclosed to members before it affects their points.

Corrections and misuse

We may correct points posted in error, reverse points relating to refunded/reversed transactions, or suspend an account while suspected misuse or fraud is investigated. We will not remove legitimately earned points arbitrarily.

Changes or closure

If we make a material change to the programme, we will aim to give reasonable notice where practicable. Any termination process will take account of customers' existing earned points and applicable consumer law.

Apple Wallet and Google Wallet

Apple Wallet and Google Wallet are optional ways to display/use a Fonebook loyalty pass. The Fonebook account remains the authoritative record of membership and points. Apple and Google are not responsible for Fonebook's loyalty programme and their own platform terms also apply.